For Sales Managers

Coach from evidence, not from memory.

Real calls and practice scored on one rubric, with the moment behind every rating. Deal reviews start from what was said.

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Your team6 reps · same rubric for calls and practiceThis weekLast 30 days

Coaching queue

Tom Okafor · objection handling

Strong in practice, weak on real calls

Ramp · 31:20

Maya Ruiz · economic buyer

Never asked who signs off · 2/10

Notion · 09:40

Jordan Lee · passed stage 2

Skeptical buyer · scored 74, pass at 70

Passed

Meeting Prep · DM · 07:00

1:1 with Tom Okafor, 10:00

Ramp: close date moved twice, no next step
Linear: pricing objection still unanswered
Practice: pricing scenario passed twice this week

One thing to cover: the price objection on the Ramp call. It scored 8.4 in practice and 3.8 live.

Trusted by leaders at

Every rating points at the moment behind it.

Real calls and practice sessions are scored on one rubric you control. Each rating cites a timestamp, so you play the moment instead of debating a number.

Put a rep's practice next to their real calls and you see whether the coaching transferred.

Coaching on real calls

Ramp · pricing call

Tom Okafor · real call · MEDDPICC

From Gong

Pain identified7/10Tied the manual CRM work to two lost quarters of forecast accuracy. 06:15

Objection handling4/10Offered a discount before asking what the price was compared against. 31:20

Next step secured6/10Follow-up agreed, but no date. 38:02

Objection handling, same rubric:Practice 8.4Real calls 3.8

Coach one moment, then run it again.

Mia, your coach, picks one dimension, plays the moment the evidence points at, and asks the rep what they'd do differently before telling them. Then the rep re-runs the same scenario with the same buyer and rubric, so the comparison is real. You see every debrief and decide what comes next.

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Objection handling · lowest on real calls

31:20 / 41:05

Honestly, this is twice what we pay for call recording today.

I'm sure we can do something on price.

Mia

Debrief with Tom · objection handling

Voice

At 31:20 Ben compared you to what Ramp pays for call recording. Before you offered a discount, what could you have asked?

What they're comparing us against?

Right. Call recording is one line of what you replace. Want to run the same call again, same buyer, same rubric?

Re-run ready: Ramp pricing call, same rubric

Assign the re-run

Meeting Prep · DM · 07:00

Deal review · Notion11:00 with Maya Ruiz · $180,000 · Proposal

Who's newDavid Park, CFO, joined the last call 03:10

What changedA second vendor was shortlisted last week

CompetitorsRaised on both of the last two calls 18:44

The questionWho signs off after the security review?

Deal reviews that start from what was said.

Meeting Prep sends a brief before your 1:1s and deal reviews: who's new, what changed, which competitors came up and the question this stage turns on.

You spend the meeting on the deal instead of reconstructing it from memory.

Pre-call prep

See who needs help on which deal.

Deal Intelligence flags quiet deals by rep every week, with the call behind each flag. When a deal goes quiet for 14 days, Stalled Deal Nudge drafts a follow-up in the buyer's own words and waits for the rep to approve it.

Pipeline and forecast

Deal IntelligenceAutoMondays at 8:00

RepDealFlag

Tom OkaforRampQuiet 14 days. Close date moved twice.

Maya RuizNotionSingle-threaded across 6 calls.

Jordan LeeLinearPricing objection never answered.

Stalled Deal Nudge · waiting for Tom

To Ben Carter, Ramp

“You mentioned the board wants payback inside two quarters. I put the numbers from your pilot on one page. Happy to walk through it Thursday.”

Approve and sendEdit

Your use cases.

Where sales managers usually start.

Coaching on real calls

Real calls and practice on one rubric, with the moment behind every rating.

Pre-call prep

A brief before every external meeting, 1:1 and deal review.

Pipeline and forecast

Quiet deals flagged by rep, and follow-ups drafted for the rep to approve.

Onboarding and certification

See who has passed which stage before they carry a live deal.

Questions managers ask.

Anything else, ask us on a call.

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What does a manager actually do with a score?

Pick one dimension: the lowest, or the one that matters for the next real call. Play the moment the evidence points at and let the rep hear it. Ask what they'd do differently before telling them. Then re-run the same scenario with the same buyer and rubric so the comparison is real.

Who does the scoring, and can we trust it?

An AI judge scores against a rubric you control, and every rating has to cite the exact moment in the transcript it came from, so you can check its reasoning rather than take a number on faith. It's built to be strict: sessions fail, and a failing score with evidence is more useful to a manager than a generous one. Eight frameworks ship in the box, including MEDDPICC, Challenger, and SPIN, and you can describe your own.

How much of a rep's week does this take?

Less than people expect. A five-minute session on one objection, right before a meeting that matters, does more than a half-hour call that wanders or a training block once a quarter.

Does Mia replace the manager?

No. Mia debriefs the rep after every call, so feedback lands the same day instead of at the next 1:1, and you see every debrief. You keep the coaching only a manager can do: which deals to push and which habit to fix first.

Coach the next call, not last quarter.

Try one roleplay yourself, then see your team's real calls scored on the same rubric.

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